Design For Humanity: A New Perspective On User Experience

Design for inclusiveness by learning to challenge your vision, testing through stress cases, and analyzing real design
What you'll learn
Understand the basic principles of user experience design
Challenge your own vision using new methodologies
Improve your ability to interview users
Stress test your work for potential flaws early
Requirements
An interest in design is helpful, but no background in design is required.
No special materials or software are required to complete the practical exercises in this course.
Description
Designing for humans is tough. We design for millions, but every interaction between our work and a user is personal, and we aren't taught to take care with those interactions. I created this course because I want everything we design to meet the real needs and wants of real people.
This course draws from my recent book with Sara Wachter-Boettcher, Design for Real Life and is best for learners who are new to design or looking to strengthen their emerging user experience design skillset. And since design is everywhere, a wide range of professionals will benefit from this course.
If you want a set of tools for stress-testing your work to make sure it's as human-centered, compassionate, and inclusive as possible, this is the course for you.
By the end of the course, you will have gone through practical exercises around how to challenge your vision and design a compassionate user research process; seen how to improve interviews and talk to real people about their user experiences with your product; explored new ways to think outside as well as inside the box; and practiced ways to avoid the tunnel vision we all too often develop about our own work.
Overview
Section 1: Introduction to the Course
Lecture 1 Introductory Remarks
Lecture 2 Scope of the Course
Section 2: Challenge Your Vision
Lecture 3 Introduction
Lecture 4 What Would a Human Do?
Lecture 5 What Would a Human Do? Exercise
Lecture 6 The Designated Dissenter
Lecture 7 The Designated Dissenter: Exercise
Lecture 8 Conducting a Premortem
Lecture 9 Conducting a Premortem: Exercise
Lecture 10 The Question Protocol
Lecture 11 The Question Protocol: Exercise
Lecture 12 Imperfect Personas
Lecture 13 Imperfect Personas: Exercise
Section 3: Learn From People
Lecture 14 Introduction
Lecture 15 Go to Them
Lecture 16 Go to Them: Exercise
Lecture 17 Reaching the Tipping Point
Lecture 18 Reaching the Tipping Point: Exercise
Lecture 19 User Journey Maps
Lecture 20 User Journey Maps: Exercise
Lecture 21 Broaden Your Vision
Lecture 22 Broaden Your Vision: Exercise
Section 4: Stress-Testing Your Work
Lecture 23 Introduction
Lecture 24 QA for Emotion
Lecture 25 QA for Emotion: Exercise
Lecture 26 Adding Cognitive Drains
Lecture 27 Adding Cognitive Drains: Exercise
Lecture 28 The Bollywood Method
Lecture 29 The Bollywood Method: Exercise
Lecture 30 The Designated Dissenter Redux
Lecture 31 The Designated Dissenter Redux: Exercise
Section 5: Making the Case
Lecture 32 Introduction
Lecture 33 The Three Business Cases
Lecture 34 Finding Your Stakeholders' Pain Points
Lecture 35 The Argumentation Model
Lecture 36 Making a Spectacle
Lecture 37 Yes, and.
This course is not only for designers; it is targeted at a wide range of professionals.,This course is designed for individuals who are new to design or looking to strengthen an emerging skillset.
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