Managing Generational Conflict

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans
What you'll learn
Upon completing this course, you will be able to
Create a culture of greater inclusion and collaboration across different generations
Decrease workplace conflict and increase employee engagement and productivity
Implement effective strategies for recruitment, retention, rewards, and incentives
Make and instant and lasting connection with customers of different generations
Improve customer service and turn customers into raving fans
Increase market share by designing products and services that speak to customer values
Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
Explain the generational shift occurring from an in-dependent to inter-dependent cultural model
Requirements
A willingness to reduce conflict and increase happiness in your professional and personal life. :)
Description
Would you like to reduce the conflict and improve the relationships in your personal and professional life? This course can help you do that by revealing a major hidden cause behind a lot of the conflicts and miscommunication we all face—generational differences.
You might be familiar with the traditional approach to generations, like Baby Boomers, Gen X, Gen Y, etc., but in this course you'll learn why the traditional approach to generations is flawed and discover a new and powerful approach that makes much more sense. You'll probably even learn that you're part of a generation, or "Value Population," you've probably never even heard of before, such as the Performers, the Techticians, the Believers, etc.
What's more, you'll see how you and people of different generations in your life grew up in very different times and have very different values and perspectives on life. It's as if you come from very different worlds. To bridge this gap, you'll gain powerful tools to help you communicate and get along with them better, both at work and at home.
At work, this knowledge can help you in areas such as:
Sales and Marketing—to better communicate and connect with customers
Management—to better lead employees of different generations
Human Resources—to better attract, engage, and retain employees
Continuous Improvement—to improve collaboration, productivity, and innovation
At home, this knowledge can help you improve relationships with:
Yourself—it's a powerful tool for self-discovery and personal growth
Your Kids, Parents, Spouse, Friends, Neighbors, etc.
Basically Anyone—who was born in America and is of a different generation
Here's what a few people who have taken this course had to say about it:
"I've been using the Near Bridge generational concepts for the last few years, personally and professionally. They have been invaluable tools to help me understand my clients and my two sons – who are both in different Value Populations. I only wish I'd had this knowledge when my parents were alive.it explains so much and would have led us to a much richer understanding and relationship."
—Bill Hertan, founder, TRI Partners, Inc.
"A wealth of information presented in a dynamic, interactive way. Get ready to be engaged and informed!"
—Aurora Realin, manager, Florida Hospital
To help you get started, the first 8 lectures are offered for free so you can learn how this powerful approach can change your life.
Overview
Section 1: The Power of Generational Values
Lecture 1 How This Course Can Help You!
Lecture 2 Generations in Conflict
Lecture 3 What are Values?
Lecture 4 Traits, Values, & Beliefs Exercise
Lecture 5 Discovering Your Personal Values
Section 2: Meet the Value Populations
Lecture 6 Who are the Value Populations
Section 3: The Patriots: Born 1920 - 1937
Lecture 7 The Patriots' History
Lecture 8 The Patriots' Values
Lecture 9 The Patriots Attributes Exercise
Section 4: The Performers: Born 1938 - 1957
Lecture 10 The Performers' History
Lecture 11 The Performers' Values
Lecture 12 The Performers Attributes Exercise
Section 5: The Techticians: Born 1958 - 1971
Lecture 13 The Techticians' History
Lecture 14 The Techticians' Values
Lecture 15 The Techticians Attributes Exercise
Section 6: The Believers: Born 1972 - 1983
Lecture 16 The Believers' History
Lecture 17 The Believers' Values
Lecture 18 The Believers Attributes Exercise
Section 7: The Transformers: Born 1984 - 1995
Lecture 19 The Transformers' History
Lecture 20 The Transformers' Values
Lecture 21 The Transformers Attributes Exercise
Section 8: The Owls: Born 1996 - 2007
Lecture 22 The Owls' History
Lecture 23 The Owls' Values
Lecture 24 The Owls Attributes Exercise
Section 9: Bringing It All Together
Lecture 25 Commonalities and What's Next
Section 10: Conclusion
Lecture 26 Personal Conclusion by Ken
MARKETERS – powerfully connect with target markets by speaking to core values and turn customers into raving fans, MANAGERS – reduce conflict and connect easily with employees of different generations, INDIVIDUAL CONTRIBUTORS – communicate better with your manager and co-workers so you can be more productive and get better raises and performance reviews,INDEPENDENT PROFESSIONALS (real estate agents, financial planners, etc.) – strengthen relationships with current clients, attract new ones more effectively, and improve loyalty and referrals,ANYONE – better understand yourself and others from different generations so you can reduce the conflict and improve the relationships in your life
Screenshots

#