Be A Great It Operations Manager Strategies And Techniques

What you'll learn
IT Operations Management
IT Infrastructure Management
Incident Response and Problem Resolution
Security and Compliance in IT Operations
Team Leadership and Collaboration
Requirements
Basic IT Knowledge
Familiarity with IT Infrastructure
Comfort with Technology Tools
Description
Welcome to this IT Ops Manager training course designed to empower professionals in mastering efficient and resilient IT operations. We will explore foundational IT infrastructure principles, strategic alignment with business goals, operational efficiency, incident response, cybersecurity, and emerging technologies. You'll gain a deeper understanding of IT operations management.Some of the topics that we'll cover include - Foundations of IT Operations Management:Explore the fundamental principles of IT infrastructure.Understand the interplay between hardware, software, networks, and security.Develop a solid foundation for effective decision-making in a complex technological landscape.Operational Efficiency and Performance Optimization:Streamline processes and optimize workflows for enhanced performance.Monitor and manage system performance to meet organizational expectations.Incident Response and Problem Resolution:Master incident response strategies for minimizing downtime.Develop effective problem-solving techniques and troubleshooting protocols.Team Leadership and Collaboration:Cultivate strong leadership skills for managing IT teams.Foster a collaborative team culture and promote innovation.Cybersecurity Best Practices:Gain comprehensive insights into cybersecurity principles.Learn to safeguard organizational assets and maintain a secure IT environment.Continuous Improvement and Adaptability:Embrace the concept of continuous improvement in IT operations.Cultivate adaptability to navigate the evolving IT landscape.From understanding the foundations of IT infrastructure to mastering incident response, cybersecurity best practices, and emerging technologies, each module is designed to equip you with practical skills and strategic insights. Our goal is not just to impart knowledge but to empower you to lead your teams confidently in the dynamic world of information technology.
Overview
Section 1: What is IT Operations Management?
Lecture 1 Welcome
Lecture 2 What's an IT Operations Manager
Lecture 3 Different IT Manager Types
Section 2: IT Service Management (ITSM)
Lecture 4 ITIL framework and best practices
Lecture 5 IT Support Levels 1, 2, 3
Lecture 6 Service Desk Operations
Lecture 7 Tickets: Incidents and Service Requests
Lecture 8 Customers & Stakeholders
Lecture 9 Service level agreements (SLAs)
Section 3: End-User Support
Lecture 10 Managing Devices
Lecture 11 BYOD??
Lecture 12 About Operating Systems
Lecture 13 SOE Development
Lecture 14 Office / Desk Phones
Lecture 15 Printer, Scanner & Copier Management
Lecture 16 Application Management
Lecture 17 Approved Applications
Lecture 18 Spare Equipment
Section 4: About the Tech, Hardware and Software
Lecture 19 Importance of IT Ops + Uptime
Lecture 20 Tech Types: On-premises, Cloud, Hybrid
Lecture 21 Where Infrastructure Lives
Lecture 22 Physical vs Virtual Server
Lecture 23 Servers in the Cloud
Lecture 24 Network Protocols and Standards
Lecture 25 Talking SAN's
Lecture 26 SAN vs NAS - What's the Difference
Section 5: Domain Services
Lecture 27 What is a Domain?
Lecture 28 About Active Directory
Lecture 29 Domain Name Systems (DNS)
Lecture 30 Purpose of DHCP
Section 6: Setting up New Users & Onboarding
Lecture 31 Onboarding Processes
Lecture 32 Inductions
Section 7: Security, Monitoring & Compliance
Lecture 33 Importance of Protecting Your Systems
Lecture 34 Desktop + Laptop Security
Lecture 35 Importance of Patching
Lecture 36 Network Security Devices
Lecture 37 Vulnerability Assessment and Management
Lecture 38 Cybersecurity Audits
Lecture 39 Physical Security
Section 8: Backups and DR
Lecture 40 Backup Strategies
Lecture 41 End-User Backups
Lecture 42 The 3-2-1 Rule
Lecture 43 Disaster Recovery Plan
Section 9: Training and Knowledge Base
Lecture 44 Staff Education and Training
Lecture 45 Level 0 support
Lecture 46 Cybersecurity Awareness and Training
Lecture 47 Cybersecurity Training Implementation and Plan
Section 10: Team Leadership and Communication
Lecture 48 Team Management
Lecture 49 Team and System Knowledge
Lecture 50 Lead by Example
Lecture 51 Key performance indicators (KPIs)
Section 11: IT Governance, Finances and Compliance
Lecture 52 IT Governance
Lecture 53 Money and Budgets
Lecture 54 Meetings are Important
Lecture 55 Reporting
Lecture 56 Documentation is Key
Lecture 57 Vendors & Suppliers relationships
Lecture 58 Agreements, Contracts
Lecture 59 Asset Registers
Lecture 60 Data Retention Policy
Lecture 61 Modern Systems - 3-5 year lifecycle
Section 12: Professional Development
Lecture 62 Know The Tech
Lecture 63 Ensure You Are Organised
Lecture 64 High Performance Teams
Lecture 65 Delegating
Lecture 66 Using Mistakes
Lecture 67 Keep Updated
Lecture 68 Keeping it Simple
Lecture 69 Be Understanding
Section 13: What Now?
Lecture 70 What Now?
IT Pros Seeking Leadership Roles,System Administrators and Engineers,Technicians and Support Analysts,Professionals Involved in IT Service Management


Homepage

https://www.udemy.com/course/itopsmanager/