How To Be The Best Zendesk Admin And Change The World

Everything about Zendesk. Become really good at your job. Upgrade CX skills. Make your team productive.
What you'll learn:
How to setup Zendesk from A-Z
Routing principles and best practices
Feature walkthrough & best practices: Triggers, Bots, Omnichannel, Web Widget, SLAs, Reporting
Easily pass the official Zendesk certification exam
Customer experience best practices to apply in business
Land your dream job by thinking like an admin
How to make your team efficient
Requirements:
No prior experience needed. You will learn everything within this course.
Love the software: Zendesk
Be passionate about helping people
Love solving problems
Some references will require you to do a bit of documentation.
Description:
In this course I fit everything I've learned in my 11 year career with 350+ projects completed. All the sweat and tears I've spent over a decade in learning, I am giving to you within this course. All my secrets!I want to help you be the best Zendesk admin you possible can. This way, we can help as many people as possible. Together.I've helped clients like KhanAcademy, Porsche, Vorwerk, TradeRepublic, HappySocks, Earnin, Lowes etcThe time to take action is now.With this course you will:Make your life easier by learning everything about ZendeskLearn a framework of how to setup ZendeskLearn how to setup workflowsTake the pain away of learning a complex tool like ZendeskPrepare for the Zendesk certification examLearn to use all Zendesk functionality available: Triggers, Bots, Omnichannel, Web WidgetImpress your colleagues with how easily you can make their lives betterCreate reports to keep an eye our for the important clients that bring in the most money for your companyDiscover your niche and impress your boss and clientsIntegrate your systems together to see client data across all platformsGet better reporting so agents will act quicker on informationA Customer Experience strategy for more returning customersGet time back to focus on your businessSave on staff costs, save on wagesReduce the time to work on CS and get more time for the businessI will do my best to upload new videos with new features being launched on Zendesk.I am always looking for new talent so when you get your certification, say hi and let's work together.
Who this course is for:
Zendesk Agent wanting to get to the next level
Zendesk admin looking for a Zendesk admin role
Enthusiast starting out with Zendesk
Someone looking to get Zendesk certified
Zendesk Admin wanting to upgrade their skill set
Entrepreneur wanting to setup Zendesk for their company
CSM wanting to make their team more productive
CSM wanting to send the right reports to management
Consultant wanting to upgrade their consultancy skill set
Homepage

https://www.udemy.com/course/the-best-zendesk-admin-to-change-the-world/