ITIL 4 Strategist – Direct, Plan And Improve (Dpi) Exam Prep

What you'll learn
Explain the principles and key concepts of directing, planning, and continually improving services and value streams within an organization.
Learn how to align IT services with business strategy, create governance frameworks, and ensure that decision-making supports the organization's long-term goals
Be fully prepared for the ITIL 4 Specialist: Create, Deliver and Support certification exam.
Gain the skills to plan and implement continual improvement initiatives using ITIL DPI methods and tools.
Understand how to effectively engage and communicate with stakeholders, ensuring collaboration and shared responsibility in service management activities
Be equipped with the knowledge to manage organizational change through proper planning & feedback integration.
Requirements
ITIL 4 Foundation course is recommended
Description
Welcome to the ITIL 4 Direct, Plan, and Improve (DPI) course! This comprehensive course is designed to equip you with the critical knowledge and practical skills needed to effectively direct, plan, and improve service management in any organization. Building on the foundational concepts of ITIL 4, this course delves deeper into the tools, strategies, and techniques necessary for aligning IT services with organizational goals and driving meaningful improvements.What You'll Learn:• Direction and Strategy: Master the art of setting clear objectives, making strategic decisions, and balancing risk, innovation, and continuous improvement to achieve long-term success.• Assessment and Planning: Learn to assess your organization's current state, identify gaps, and develop actionable plans using methodologies like Agile and Waterfall.• Measurement and Reporting: Discover how to establish meaningful metrics, monitor progress, and report performance to drive ongoing improvement and value delivery.• Continual Improvement: Embed a culture of continual improvement by identifying opportunities, implementing effective changes, and enhancing efficiency across your organization.• Communication and Change Management: Develop skills in leading organizational change, engaging stakeholders, and ensuring alignment with new goals and processes.• Service Value System (SVS): Build a cohesive system that integrates value streams, practices, and objectives to optimize service delivery and co-create value with customers.• ITIL Guiding Principles in Action: Learn to apply ITIL's guiding principles across all aspects of direction, planning, and improvement to adapt to change and stay focused on delivering value.Practical Learning Approach:This course combines theoretical concepts with real-world applications. Through quizzes, case studies, and hands-on exercises, you'll gain a deeper understanding of the DPI practices and how to apply them in your workplace.By the end of this course, you'll be equipped with the expertise to take on leadership roles in service management, prepare for the ITIL 4 DPI certification exam, and drive significant improvements within your organization. Join me on this journey to master ITIL 4 DPI and advance your IT strategy skills!
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Strategy & Direction
Lecture 2 The Role of Strategy & Direction in Service Provisioning
Lecture 3 Policies & Plans
Lecture 4 The Role of Strategy Management
Lecture 5 Identifying the Relevant Scope of Control
Lecture 6 Cascading Objectives
Lecture 7 Cascading Requirements
Lecture 8 Governance Structures for Decision Making
Lecture 9 The Role of Risk Management in Direction, Planning and Improvement
Lecture 10 Portfolio Management as a Key Decision-Making Practice
Lecture 11 Understanding Service Portfolios
Lecture 12 Prioritizing and Optimizing Portfolio Decisions & Communications
Lecture 13 Communicating Portfolios
Lecture 14 Building, Communicating, and Advocating for a Business Case
Lecture 15 Direction via Governance, Risk, and Compliance (GRC)
Lecture 16 Defining Effective Policies, Controls & Guidelines
Lecture 17 Defining & Ensuring Compliance
Section 3: Assessment & Planning
Lecture 18 Basics of an Assessment
Lecture 19 Conducting Effective Assessments in Service Management
Lecture 20 Choosing the Right Assessment Method
Lecture 21 The Gap Analysis Assessment Method
Lecture 22 The SWOT Analysis Assessment Method
Lecture 23 The Change Readiness Assessment Method
Lecture 24 The Customer/User Satisfaction Analysis Assessment Method
Lecture 25 The SLA Achievement Analysis Assessment Method
Lecture 26 The Benchmarking Assessment Method
Lecture 27 Maturity Assessments Assessment Method
Lecture 28 How to Define Assessment Objectives and Criteria
Lecture 29 The Basics of Planning
Lecture 30 The Waterfall Method of Planning
Lecture 31 The Agile Method of Planning
Lecture 32 The Hybrid Method of Planning
Lecture 33 How to Monitoring Progress
Lecture 34 An Introduction to Value Stream Mapping
Lecture 35 Understanding Lean Methods in Value Stream Mapping
Lecture 36 How to Avoid Local Optimization in Value Stream Mapping
Lecture 37 Understanding the Value of Value Stream Mapping
Lecture 38 How to Develop a Value Stream Map
Lecture 39 How to Increase the Detail in Value Stream Maps
Lecture 40 Muda Subcategories and Value Stream Symbols
Lecture 41 Typical Mistakes in Value Stream Mapping and How to Avoid Them.
Section 4: Measurement & Reporting
Lecture 42 Introduction to Measurement & Reporting
Lecture 43 Key Concepts of Measurement & Reporting
Lecture 44 Reasons For Measurement & Reporting
Lecture 45 Measurement Types
Lecture 46 Understanding the Relationship Between Measurement & Behaviour
Lecture 47 Measurement Cascades & Hierarchies
Lecture 48 Planning & Evaluation Model
Lecture 49 Balanced Scorecard
Lecture 50 IT Components-to-scorecard Hierarchy
Lecture 51 Organizational Improvement Cascade
Lecture 52 Success Factors & KPI's
Lecture 53 Understanding KPI's
Lecture 54 Creating SMART KPI's
Lecture 55 Measurement of Organizations and People
Lecture 56 Measurement of Information and Technology
Lecture 57 Measurement of Products and Services
Lecture 58 Understanding Net Promoter Score
Lecture 59 Social Media Monitoring
Lecture 60 Measurement & Reporting Section Closure
Section 5: Continual Improvement
Lecture 61 Creating a Continual Improvement Culture
Lecture 62 Continual Improvement of the Service Value Chain & Practices
Lecture 63 Continual Improvement in Organizations
Lecture 64 The Continual Improvement Model
Lecture 65 Step 1: What is The Vision?
Lecture 66 Step 2: Where Are We Now?
Lecture 67 Step 3: Where Do We Want To Be?
Lecture 68 Step 4: How Do We Get There?
Lecture 69 Step 5: Take Action
Lecture 70 Step 6: Did We Get There?
Lecture 71 Step 7: How Do We Keep The Momentum Going?
Lecture 72 Using Measurement & Reporting in Continual Improvement
Lecture 73 Continual Improvement Section Closure
Section 6: Communications & Organizational Change Management
Lecture 74 Communications $ Organizational Change Management Introduction
Lecture 75 Introduction to Effective Communications
Lecture 76 Communications Principles
Lecture 77 Communication is a two-way process
Lecture 78 We are All Communicating All the Time
Lecture 79 Timing & Frequency Matter
Lecture 80 Communication in Planning
Lecture 81 Communication in Improvement
Lecture 82 Planning Communications
Lecture 83 Communications Methods & Media
Lecture 84 Identifying & Communicating with Stakeholders
Lecture 85 Stakeholder Mapping
Lecture 86 Defining a Stakeholder Communications Plan
Lecture 87 The Basics of OCM
Lecture 88 Essentials for Successful Improvement
Lecture 89 OCM Throughout Direction, Planning & Improvement
Section 7: Developing a Service Value System
Lecture 90 Developing a Service Value System Introduction
Lecture 91 Service Management Strategy to Tactics
Lecture 92 The ITIL service value chain as an operating model
Lecture 93 The four dimensions of service management in the SVS
Lecture 94 Organizations and people in the SVS
Lecture 95 Impact of different organizational structures
Lecture 96 Roles & Jobs
Lecture 97 RACI and the Assignment of Accountability
Lecture 98 Service Ownership
Lecture 99 Roles & Competencies
Lecture 100 Establishing Effective Interfaces Across the Value Chain
Lecture 101 Service Provider Culture
Lecture 102 Service Relationships with Suppliers and Partners
Lecture 103 Basic Relationship
Lecture 104 Cooperative Relationship
Lecture 105 Service Partnership
Lecture 106 Service Integration & Management
Lecture 107 Relationship Between Value Streams and Practices
Lecture 108 Relationship Between Value Streams and Processes
Lecture 109 Considerations of Efficient Design
Lecture 110 Theory of Constraints
Lecture 111 Kanban Technique for Managing Work
Lecture 112 Information & Technology in the SVS
Lecture 113 Service Management Tool Suites
Lecture 114 The Benefits of Exploiting Emerging Technologies
Lecture 115 Establishing an Information Model
Lecture 116 Developing a Service Value System Section Closure
Section 8: Leveraging the ITIL Guiding Principles
Section 9: Course Conclusion
IT Service Managers: Professionals responsible for overseeing IT service management and ensuring that services align with business strategies.,IT Leaders and Executives: Decision-makers who need to align IT and business objectives, govern IT practices, and drive continual improvement within their organizations.,Project and Program Managers: Individuals managing large IT projects or programs, who need to understand how to direct, plan, and improve services to ensure success.,Service Management Professionals: Those involved in the day-to-day operations of IT service delivery, looking to enhance their knowledge of governance, improvement practices, and strategic alignment.,Business Process Owners: Individuals responsible for defining and optimizing business processes and ensuring they integrate effectively with IT services.,IT Consultants: Professionals offering advice and guidance on IT service management who need a deep understanding of ITIL's strategic and operational practices for directing, planning, and improving services.

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